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VOICE-MAIL

Voicemail (or voice mail, vmail or VMS, sometimes called messagebank) is a centralized system of managing telephone messages for a large group of people. In its simplest form it mimics the functions of an answering machine, uses a standard telephone handset for the user interface, and uses a centralized, computerized system rather than equipment at the individual telephone. Voicemail systems are much more sophisticated than answering machines in that they can:

bullet  Answer many phones at the same time.

bullet  Store incoming voice messages in personalized mailboxes associated with the user's phone number.

bullet  Enable users to forward received messages to another voice mailbox.

bullet  Send messages to one or more other user voice mailboxes.

bullet  Add a voice introduction to a forwarded message.

bullet  Store voice messages for future delivery.

bullet  Make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox.

bullet  Transfer callers to another phone number for personal assistance.

bullet  Play different message greetings to different callers.