ODBC CONNECTIVITY
In computing, Open Database Connectivity (ODBC) provides a standard software API method for using database management systems (DBMS). The designer of ODBC at EHS aimed to make it independent of programming language, database system and operating system.
At EHS we connect SQL database to our CTI, the database interacts with the identified numbers to further have numerous utilities viz. the database will connect to the autodialer directly or thru the IVR in medium and a customer will respond to it. And in other simplified cases the database will connect to the dialer and ACD server will throw connected call to the accessible ports.
